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My account has been hacked

How do you know your account has been hacked?

  • You receive an e-mail about a login attempt with a new device
  • You notice suspicious activity: e.g. latest movies seen on Netflix
  • Your friends tell you they received a strange email from you
  • You notice a fraudulent payment on your account
  • Strange messages appear on your social networks

How do you regain control of your account?

What else do you have to do?

  • Scan your computer for viruses. Read here how to scan your computer.
  • If your bank or credit card details have been stolen, notify your bank and keep a close eye on your account(s). Contact Card Stop by calling 078 170 170 if you notice any suspicious transactions.
  • If work-related data has been stolen, please inform your employer as soon as possible.

What can you do to make your account more secure?

How does your data end up in the hands of hackers?

  • If you enter your details on a website or online service that has been hacked, your details and passwords may end up on the Internet. So watch out for fake e-mails that are after your data. You can check for yourself whether your data is circulating on the Internet via the website Haveibeenpwnd
  • Never share your passwords with others, not even with friends. If they have your password, anyone can access your account. 

Has your data been locked by a ransomware virus?

If your data has been locked by a virus, you are the victim of a ransomware virus. Read all about ransomware and what you can do about it

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Erste Hilfe!

First aid

Do you have a problem?
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Wie sicher sind Sie?

How safe are you?

Do our tests
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Sicher im Internet

Safe on internet

Tips
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