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My account has been hacked

You may notice that strange things are happening in your account: you’re sending messages to friends without your knowledge, messages and pictures start to appear that you have not posted yourself, etc. This means that your account has probably been hacked by someone who has managed to gain access to it.

How do you regain control of your account?

  • Do you still have access to the account? Then immediately change the password of that account and your other accounts. And start using Two Factor Authentication (2FA).
  • Don't have access to your account anymore? Use the recovery options to gain access again and then change all your passwords. Read more about passwords.

What else do you have to do?

  • Scan your computer for viruses. Read here how to scan your computer.
  • If your bank or credit card details have been stolen, notify your bank and keep a close eye on your account(s). Contact Card Stop by calling 078 170 170 (+32 78 170 170 from abroad) if you notice any suspicious transactions.
  • If work-related data has been stolen, please inform your employer as soon as possible.

What can you do to make your account more secure?

Read more 

How does your data end up in the hands of hackers?

  • If you enter your details on a website or online service that has been hacked, your details and passwords may end up on the Internet. So watch out for fake e-mails that are after your data. You can check for yourself whether your data is circulating on the Internet via the website Haveibeenpwnd
  • Never share your passwords with others, not even with friends. If they have your password, anyone can access your account. 

Has your data been locked by a ransomware virus?

If your data has been locked by a virus, you are the victim of a ransomware virus. Read all about ransomware and what you can do about it

Erste Hilfe!

First aid

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Sicher im Internet

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