Many of you have reported this. Fraudulent e-mails are currently circulating in the name of SNCB. In the email, the cybercriminals make you believe that your season ticket has been paid for twice. They ask you to reply to the email so that they can send you a second refund email with a link.
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BEWARE!
- Do not reply to this email.
- Do not send your contact information.
- Do not click on the link.
You can forward any fraudulent e-mails you receive to suspicious@safeonweb.be.
Finally, the SNCB would like to remind you that it will never ask you for confidential information by e-mail, post or telephone. For more information, please consult the SNCB FAQ.
Useful link :
What to do?
- Do not click on a link in a suspicious message, do not open attachments and do not download applications if you are asked to.
- Suspicious emails can be forwarded to suspicious@safeonweb.be.
- Suspicious text messages can also be forwarded. Take a screenshot and send it to suspicious@safeonweb.be. The content is then processed automatically.
- Learn how to detect phishing by taking the Surf without worries e-learning course.
Did you click on a suspicious link?
- If you have clicked on the link, do not complete the fields and terminate any interaction.
- NEVER give out personal codes.
- If you have entered a password that you also use elsewhere, change it immediately.
Have you been scammed?
- If you have lost money or are being extorted, we recommend that you file a report with your local police straight away.
- Contact your bank and/or Card Stop on 078 170 170 if you have passed on bank details, money is disappearing from your bank account or if you have transferred money to a scammer. In this way, any fraudulent transactions can be blocked.
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