Unfortunately, fraudulent emails are regularly circulating in which cybercriminals pretend to be De Watergroep. These fake emails are very well made. In recent days, we have received many reports of phishing emails that try to mislead you: they claim that your meter reading cannot be registered or ask you to check and update your customer details.
You can see from the sender's address that this email is not from De Watergroep. Their official emails are always sent from an email address with @dewatergroep.be. Always be careful and check the links in emails. They may be trying to steal your personal details and defraud you later.
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volledige breedte
Don't fall into the trap!
Learn how to recognise fraudulent messages: Find out more at surfwithoutworries.safeonweb.be
What to do?
- Do not click on a link in a suspicious message, do not open attachments and do not download applications if you are asked to.
- Suspicious emails can be forwarded to suspicious@safeonweb.be.
- Suspicious text messages can also be forwarded. Take a screenshot and send it to suspicious@safeonweb.be. The content is then processed automatically.
Did you click on a suspicious link?
- If you have clicked on the link, do not complete the fields and terminate any interaction.
- NEVER give out personal codes.
- If you have entered a password that you also use elsewhere, change it immediately.
Have you been scammed?
- If you have lost money or are being extorted, we recommend that you file a report with your local police straight away.
- Contact your bank and/or Card Stop on 078 170 170 (+32 78 170 170 from abroad) if you have passed on bank details, money is disappearing from your bank account or if you have transferred money to a scammer. In this way, any fraudulent transactions can be blocked.
