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Fake text message appearing to be from bank

There are text messages circulating that appear to be from ING asking you to sync your device by clicking on a link.  Under no circumstances do this. 

The link takes you to a very well-crafted fake website mimicking the itsme page. There, it requests your personal details, including your phone number and credit card details.

As soon as you enter your details, you are called by a scammer posing as a bank employee.  He or she allegedly contacts you because fraud has been detected on your card and to help you.  The bank employee/scammer will cancel the transaction for you and ask you to sign them digitally (using your card reader or itsme).  In reality, by doing so, you are just giving the scammer access to your account.

Never click on a link in text messages that appear to come from your bank.  Check yourself via your banking app or by logging in via PC banking whether a message from the bank is waiting for you.

Never sign a transaction (via itsme or your card reader) that you did not initiate yourself.

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Don't fall into the trap!

Learn how to recognise fraudulent messages: Find out more at surfwithoutworries.safeonweb.be

What should you do?

  • Don't click on the link in a suspect message and don't open any attachments.
  • You can forward fraudulent e-mails to suspicious@safeonweb.be.
  • You can also send suspicious text messages. To do this, simply take a screenshot and send it to suspicious@safeonweb.be.
  •  The content of your report will then be processed automatically.

Have you clicked on a suspicious link?

  • If you have, leave the fields blank and cancel all interaction.
  • NEVER give out personal codes.
  • If you have provided a password that you use elsewhere, change it immediately.
  • If you have clicked on a link that opens a website where you have to submit your bank details, first check that it is actually your bank's website.  If you have the slightest doubt, do not make the payment.

Have you been scammed?

  • If you have lost money or been the victim of extortion, we advise you to report it to the police. You can report it to the local police where you live.  
  • Contact your bank and/or Card Stop on 078 170 170 if you have passed on banking information, if money disappears from your bank account or if you have transferred money to a fraudster. This way, any fraudulent transactions can be blocked.
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