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Buying pellets or logs: beware of online scams

Energy prices are rising. Many people are looking for alternative ways to heat their homes. Criminals know this and are taking advantage of it to set up fake sites selling pellets and wood logs with attractive prices. Beware!

online scams
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We have recently received many complaints from people who have ordered pellets or wood logs online at reduced prices. Fraudsters are hiding behind these sites which are often similar except for the logo. Sometimes the fraudsters themselves send 'promotional' e-mails (spam) and sometimes the citizen finds the site after an online search. If you complete the purchase, you will be debited without ever receiving your package. Be careful! Favour buying from official shops.

Do you suspect fraud?


Tips for safe online shopping: https://safeonweb.be/en/shop-safely-internet 

Have you been scammed?

  • As soon as you have lost money or become a victim of extortion, we advise you to report it to the police. You can report it to the local police in your place of residence.  More information at https://www.safeonweb.be/en/when-file-report
  • Contact your bank and/or Card Stop on 078 170 170 if you have passed on bank details, if money disappears from your bank account or if you have transferred money to a fraudster. This way, any fraudulent transactions can be blocked.
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