Other information and services of the government: www.belgium.be   Logo van de Belgische federale overheid

Are you waiting for a parcel? Watch out for fake messages about a delivery

It is the time of year again when many people purchase gifts online.  We wait en masse for home deliveries. Scammers know this and try to fool you with fake messages claiming something is wrong with your delivery.  Watch out, as this is usually an attempt at a scam.

Have you placed an online order and want to track your parcel?  Do this through the shop's 'track and trace' module or the parcel service itself.  You can usually do this through the official app or the account you created yourself.

Always forward suspicious messages to suspicious@safeonweb.be and then delete them.

Here are some examples of common phishing messages that appear to come from parcel services:

volledige breedte
volledige breedte
volledige breedte
volledige breedte
volledige breedte
adres ontbreekt
volledige breedte
track and trace
volledige breedte
volledige breedte
volledige breedte

Don't fall into the trap



What to do?

  • Do not click on a link in a suspicious message, do not open attachments and do not download applications if you are asked to.
  • Suspicious emails can be forwarded to suspicious@safeonweb.be.
  • Suspicious text messages can also be forwarded. Take a screenshot and send it to suspicious@safeonweb.be. The content is then processed automatically.

Did you click on a suspicious link?

  • If you have clicked on the link, do not complete the fields and terminate any interaction.
  • NEVER give out personal codes.
  • If you have entered a password that you also use elsewhere, change it immediately.

Have you been scammed?

  • If you have lost money or are being extorted, we recommend that you file a report with your local police straight away.
  • Contact your bank and/or Card Stop on 078 170 170 (+32 78 170 170 from abroad) if you have passed on bank details, money is disappearing from your bank account or if you have transferred money to a scammer. In this way, any fraudulent transactions can be blocked.
volledige breedte