We received many reports last week of a phishing message that seems to come from Engie. You are supposedly entitled to a premium but need to provide additional data to do so. Under no circumstances do this: it is an attempt to get hold of your data and misuse it.
You can be sure that this message is fake by checking the link. You do this by hovering over the link or button without clicking. The address of the website the link points to or the URL will then appear. In the examples below, you can see that that address does not refer to Engie. A link to a correct domain of Engie always contains the word 'engie' before .be (e.g. https://www.engie.be/).
You can also go to your Engie customer area to check if there is a message for you at https://account.engie.be/.
Don't fall into the trap!
Learn how to recognise fraudulent messages: Find out more at surfwithoutworries.safeonweb.be
What should you do?
- Don't click on the link in a suspect message and don't open any attachments.
- You can forward fraudulent e-mails to suspicious@safeonweb.be.
- You can also send suspicious text messages. To do this, simply take a screenshot and send it to suspicious@safeonweb.be.
- The content of your report will then be processed automatically.
Have you clicked on a suspicious link?
- If you have, leave the fields blank and cancel all interaction.
- NEVER give out personal codes.
- If you have provided a password that you use elsewhere, change it immediately.
- If you have clicked on a link that opens a website where you have to submit your bank details, first check that it is actually your bank's website. If you have the slightest doubt, do not make the payment.
Have you been scammed?
- If you have lost money or been the victim of extortion, we advise you to report it to the police. You can report it to the local police where you live.
- Contact your bank and/or Card Stop on 078 170 170 if you have passed on banking information, if money disappears from your bank account or if you have transferred money to a fraudster. This way, any fraudulent transactions can be blocked.
