Thousands of complaints have been received about false mails sent in the name of My e-Box this week. The mail informs you that you have received several messages in your e-Box in order to encourage you to consult them. Beware, this is a trap.
How to spot fake e-mails?
- Read the email carefully and look for spelling mistakes. The presence of mistakes often indicates that it is a scam.
- The language of the mail is also important: if you are French speaking, e-Box will never send you messages in Dutch and vice versa.
- Check the e-mail address of the sender.
- Check the target of the link WITHOUT clicking on it. Just move your mouse over the "Go to my-eID" button. At the bottom, you will see the url of the website you are directed to. In this url you have to check the "domain". The domain is what is just before '.be'. If this domain is 'belgium' (like here: https://mycitizenebox.belgium.be/myebox/?lang=fr), you will be directed to the real My e-Box website. If there is something else before .be, the domain is fake and you should not click. You will see that the link does not lead to your e-Box. Do not click and forward the message to firstname.lastname@example.org.
- The tone of the mail should also catch your attention. Here you are called "geachte relatie". An incorrect and impersonal way of addressing citizens.
What to do if you are not sure?
Surf to https://myebox.be. This will allow you to log in safely to My e-Box and check whether you have received a new message.