When to file a report?

It is important to report to the police if you are a victim of a scam or cybercrime. If you lose money, we also recommend filing a police report.

Don't forget to contact your bank and/or Card Stop on 078 170 170 (+32 78 170 170 from abroad) if you have passed on bank details. This way, any fraudulent transactions can be blocked.

Where to file a police report?

You can file a report with the local police in your hometown.  

Here you will find an overview of the police stations.

Then send a copy of the report to your bank.

What to bring to the police station?

It is important to bring as much information as possible with you to the police station. Below is a list of information you can gather in advance:

• Your bank details:
  • Your bank account number
  • Number of the bank card(s) used fraudulently
• Has any money been stolen from your bank account? Be sure to bring the bank statements that clearly show the fraud. These must include the following information:
  • Beneficiary (account number and/or name of the beneficiary)
  • Date, time and place of the transaction
  • Amount per transaction
• Have you interacted with anyone on social media? Bring a screen shot of the suspect's profile and some screen shots of conversations that have taken place.
• Have you opened a fake website e.g. similar to that of your bank or other institution? Take a screen shot and bring it with you for filing your police report.
• Have you been scammed through an online sales site? Bring a screen shot of the ad or offer you responded to, and a screen shot of the scammer's profile.
• Have you received a phishing email or text message? Save it and print it out. It may contain a lot of important information for the police.
• If you were asked to install software on your device (tablet, mobile phone, laptop, etc.), bring the device with you when you report the incident, if possible, and don't forget your charger. If you installed the software on a desktop computer, tell the police.