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A call from ‘Card Stop’? Beware, it's a scam!

Recently, people have been receiving calls from Belgian numbers. A voice on the other end of the line claims to be calling you from Card Stop and tells you that suspicious transactions have been detected on your bank account. In reality, these are fraudulent calls, not from Card Stop, but from fraudsters. 

Fraudsters use various techniques to obtain their victims' bank details: sms, e-mail, social networks and telephone calls. In this case, they call consumers pretending to be a Card Stop agent (sometimes an automated message is heard first) and inform them of fraudulent transactions on their bank account. Through a game of manipulation, the fraudsters ask people to perform an unusual action in order to recover their personal and bank details. These practices often result in the looting of bank accounts. 

Febelfin would like to remind you of a few rules of caution to avoid falling into the trap:

- Card Stop will never proactively call you to inform you of fraudulent transactions. So don't take any calls asking you to take action on behalf of Card Stop. These are fraudulent calls intended to extort personal data from you. Hang up immediately! 

- Never give out your pin code or any other bank code over the phone or via a link sent by email, text message or on social networks. Card Stop will never ask you for this type of information, and neither will the banks. 

- You will also never be asked to use your bank card reader or any other means of identification with the online bank (e.g. itsme) to confirm a payment or supposedly cancel fraudulent transactions. 

For those of you who have been caught out, please take the following steps as quickly as possible:

- Contact your bank as soon as possible. Banks have dedicated fraud departments that can be contacted 24 hours a day, 7 days a week. You can find all the contact details on the Card Stop website.  

- Block your card by calling Card Stop on 078 170 170. 

- File a complaint with the police. 

Source: Febelfin.be