Phishing messages that appear to come from Engie and Fluvius and encourage you to apply for energy support are again circulating. The message comes across as weighty and sounds convincing but it is an attempted scam. Do you get a suspicious message about this bounty and are asked to click on a link or provide your bank details? Don't do this but forward the message to [email protected]. We can get the suspicious links blocked. If you hover over the link without clicking, the real link will appear (see red box). You can then clearly see that it does not point to an engie.be or fluvius.bedomain.
So how can you apply for energy support?
The discount will be automatically settled via your energy bill.
Don't fall into the trap!
What to do?
- Do not click on a link in a suspicious message, do not open attachments and do not download applications if you are asked to.
- Suspicious emails can be forwarded to [email protected].
- Suspicious text messages can also be forwarded. Take a screenshot and send it to [email protected]. The content is then processed automatically.
Did you click on a suspicious link?
- If you have clicked on the link, do not complete the fields and terminate any interaction.
- NEVER give out personal codes.
- If you have entered a password that you also use elsewhere, change it immediately.
Have you been scammed?
- If you have lost money or are being extorted, we recommend that you file a report with your local police straight away.
- Contact your bank and/or Card Stop on 078 170 170 (+32 78 170 170 from abroad) if you have passed on bank details, money is disappearing from your bank account or if you have transferred money to a scammer. In this way, any fraudulent transactions can be blocked.