The government's announcement of a new energy bonus will undoubtedly generate a lot of activity from scammers. In the next few days, we expect false messages to pop up encouraging you to apply for the bonus. It is likely that you will be asked to click on a link and give your bank details. Do not do this under any circumstances!
The energy bonus will be delivered by a credit note from your energy supplier by letter or e-mail. You can therefore receive a letter by post or a message in your energy supplier's customer area. You do not need to take any further steps yourself. The bonus is settled at the time of billing or is directly paid to you.
If you have received a suspicious message about the bonus and have been asked to click on a link or give your bank details, please do not do so and forward the message to suspicious@safeonweb.be. We can have the suspicious links blocked.
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What to do?
- Do not click on a link in a suspicious message, do not open attachments and do not download applications if you are asked to.
- Suspicious emails can be forwarded to suspicious@safeonweb.be.
- Suspicious text messages can also be forwarded. Take a screenshot and send it to suspicious@safeonweb.be. The content is then processed automatically.
Did you click on a suspicious link?
- If you have clicked on the link, do not complete the fields and terminate any interaction.
- NEVER give out personal codes.
- If you have entered a password that you also use elsewhere, change it immediately.
- If you have clicked on a link that opens a website where you have to submit bank details, first check that this is the real website of your bank. If you have the slightest doubt, do not make a payment.
Have you been scammed?
- If you have lost money or are being extorted, we recommend that you file a report with your local police straight away.
- Contact your bank and/or Card Stop on 078 170 170 (+32 78 170 170 from abroad) if you have passed on bank details, money is disappearing from your bank account or if you have transferred money to a scammer. In this way, any fraudulent transactions can be blocked.
- If you want to report fraud, you can contact your bank via a special number: https://beschermjezelfonline.be/bank-contacteren-voor-hulp
