In recent days, numerous emails purporting to be from the Mondial Relay delivery service have been circulating. These emails state that you were not at home to receive your parcel and invite you to click on a link to schedule a new delivery within a very short time frame.
With the increase in online shopping and the proliferation of parcels, we are increasingly confronted with this type of scam. Scammers are taking advantage of this to deceive us with phishing emails or text messages in order to steal our personal data.
Do not click on the link under any circumstances: if you are expecting a parcel, check directly on the delivery service's website or app and enter the parcel details. (e.g. https://www.dhl.com, https://www.bpost.be, https://www.postnl.be, etc.).
Don't fall into the trap!
Learn how to recognise fraudulent messages: Find out more at surfwithoutworries.safeonweb.be
What to do?
- Do not click on a link in a suspicious message, do not open attachments and do not download applications if you are asked to.
- Suspicious emails can be forwarded to suspicious@safeonweb.be.
- Suspicious text messages can also be forwarded. Take a screenshot and send it to suspicious@safeonweb.be. The content is then processed automatically.
Did you click on a suspicious link?
- If you have clicked on the link, do not complete the fields and terminate any interaction.
- NEVER give out personal codes.
- If you have entered a password that you also use elsewhere, change it immediately.
- If you have clicked on a link that opens a website where you are asked to enter your bank details, first check that it is your bank's website. If you have any doubts, do not make the payment.
Have you been scammed?
- If you have lost money or are being extorted, we recommend that you file a report with your local police straight away.
- Contact your bank and/or Card Stop on 078 170 170 (+32 78 170 170 from abroad) if you have passed on bank details, money is disappearing from your bank account or if you have transferred money to a scammer. In this way, any fraudulent transactions can be blocked.
