Fraudulent email in the name of the ONSS

We are currently receiving numerous reports of phishing emails that appear to come from the National Social Security Office (ONSS).

The message tells you that you have received a document from the ONSS and invites you to click on a link to supposedly access the ONSS portal. Do not do this, as the link actually leads to a fraudulent website that will ask for your bank details.

What should you look out for?

• The sender's email address does not correspond to the ONSS at all.
• If you check where the link takes you, you will see that it is a fraudulent link.
• The ONSS will never ask citizens or businesses for their bank details by simple e-mail. For its communications, the ONSS uses exclusively the secure channels e-Box Enterprise (for businesses) and my eBox (for citizens).

Don't fall into the trap!

Learn how to recognise fraudulent messages: Find out more at surfwithoutworries.safeonweb.be 

What to do?

• Do not click on a link in a suspicious message, do not open attachments and do not download applications if you are asked to.
• Suspicious emails can be forwarded to suspicious@safeonweb.be.
• Suspicious text messages can also be forwarded. Take a screenshot and send it to suspicious@safeonweb.be. The content is then processed automatically. 

Did you click on a suspicious link?

• If you have clicked on the link, do not complete the fields and terminate any interaction.
• NEVER give out personal codes.
• If you have entered a password that you also use elsewhere, change it immediately. 

Have you been scammed?

• If you have lost money or are being extorted, we recommend that you file a report with your local police straight away.
• Contact your bank and/or Card Stop on 078 170 170 (+32 78 170 170 from abroad) if you have passed on bank details, money is disappearing from your bank account or if you have transferred money to a scammer. In this way, any fraudulent transactions can be blocked.