Have you received a text message from itsme®? 100% sure it is a scam!

Have you also received a text message over the past few days that seems to come from itsme®?  You can be sure that this is an attempted scam. Phishers will try to steal your bank account information in a wide variety of ways. They use the itsme® name and logo very convincingly, so it’s sometimes difficult to distinguish real from fake.

A few tips from itsme® :

• itsme® will never ask you in an email, by text message, or by phone to reactivate your account, to update your app or to re-enter your bank details because of a strange login or activity.
• Do you need to reactivate your account? If so, always start via the itsme® app or from the website (https://www.itsme.be/en/); never follow a link in an email or text message.
• Never share your bank details over the phone or via (a link in) an email or text message.

Some examples

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What to do?

• Do not click on a link in a suspicious message, do not open attachments and do not download applications if you are asked to.
• Suspicious emails can be forwarded to suspicious@safeonweb.be.
• Suspicious text messages can also be forwarded. Take a screenshot and send it to suspicious@safeonweb.be. The content is then processed automatically.

Did you click on a suspicious link?

• If you have clicked on the link, do not complete the fields and terminate any interaction.
• NEVER give out personal codes.
• If you have entered a password that you also use elsewhere, change it immediately.
• If you have clicked on a link that opens a website where you have to submit bank details, first check that this is the real website of your bank. If you have the slightest doubt, do not make a payment.

Have you been scammed?

• If you have lost money or are being extorted, we recommend that you file a report with your local police straight away.
• Contact your bank and/or Card Stop on 078 170 170 (+32 78 170 170 from abroad) if you have passed on bank details, money is disappearing from your bank account or if you have transferred money to a scammer. In this way, any fraudulent transactions can be blocked.