Phishing emails are currently circulating in the name of Itsme®. The message first confirms that a device has been added to your list of trusted devices. It then informs you that a transfer of over €2,000 has been recorded.
Finally, you are asked to contact a Belgian phone number if you did not initiate this transaction.
Do not do this; it is a scam. The person on the phone will try to obtain your bank details and steal your money.
What should you look out for?
- Check the sender’s email address by clicking on the name. Do not rely solely on the name displayed, as it may be misleading.
- The message informs you that a new trusted device has been added. This immediately alerts you to the fact that there is a problem and that someone is trying to access your data.
- Scammers rely on a sense of urgency.
- The message directs you to a phone number to dispute the transfer. It is always easier for a scammer to manipulate you over the phone than via text message. They will try everything to convince you to give them your bank details to supposedly block this fraudulent payment.
- Itsme ® never sends you a message to notify you of a payment.
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Don't fall into the trap!
Learn how to recognise fraudulent messages: Find out more at surfwithoutworries.safeonweb.be
What should you do?
- Check your banking app yourself to see your most recent transactions. You’ll find that there’s nothing suspicious.
- Never call a phone number provided in an email. Instead, contact your bank using the usual number.
- You can forward fraudulent emails to suspicious@safeonweb.be.
Have you been scammed?
- If you have lost money or are being extorted, we recommend that you file a report with your local police straight away. You can report it to your local police or online via https://my.police.be/app/home
- Contact your bank and/or Card Stop on 078 170 170 (+32 78 170 170 from abroad) if you have passed on bank details, money is disappearing from your bank account or if you have transferred money to a scammer. In this way, any fraudulent transactions can be blocked.
