A number with a withheld number calls you and plays a pre-recorded message claiming that a suspicious login attempt has been detected on your Proximus account. You are then asked to press a key to be put through to a so-called member of staff.
This is vishing (voice phishing). Once connected, the fraudsters (who are often very polite and speak impeccable language) seek to gain your trust in order to extract sensitive information from you, particularly your bank details.
Never respond to this type of call, do not disclose any personal data and hang up immediately.
What should you do if you receive an unexpected phone call?
- Never give out personal details, passwords, bank card codes or digipass response codes over the phone.
- Never call back unknown numbers. Never answer calls from numbers you do not recognise, and be even more vigilant when it comes to international numbers.
- Do not believe everything you are told over the phone. Your bank, the police or the government will never ask for your codes over the phone.
- If in doubt, take a moment to think and contact the organisation in question via their official channels.
- Never grant access to your device by downloading a tool. https://safeonweb.be/en/scammers-take-control-my-device-remotely-remote-access-scam
Have you been scammed?
- As soon as you have lost money or become a victim of extortion, we advise you to report it to the police. You can report it to your local police station or online via https://my.police.be/app/home
- Contact your bank and/or Card Stop on 078 170 170 if you have provided your bank details, if money has gone missing from your bank account, or if you have transferred money to a fraudster. This will allow any fraudulent transactions to be blocked.
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